Your personally identifiable information (such as name, mailing address, email address, telephone number, or social security number) may be requested as part of our services and for verification purposes. We will not collect any personally identifiable information about you unless you provide it voluntarily. Personally identifiable information provided to THM may be retained and processed by THM to better understand customer needs, your specific needs, to customize your experience, and to improve THM’s services. Your information may be used to contact you by post or by email for marketing or other purposes. THM may disclose certain information to third parties to provide services for your benefit. THM may disclose your information in connection with a legal action where necessary in our determination. THM will always protect your information and your privacy in accordance with applicable law and only disclose information to third parties when we believe in good faith the law allows or requires it.
THM may request financial information such as your credit card number and expiration date when you register as a user of the Web Site or order goods or services from the Web Site. We may use this information for processing your registration and orders and may share this information with credit card processing companies and any other third party that may need the information to process your orders. These organizations have their own privacy and data collection practices, and we have no responsibility for these independent policies.
THM may also collect information about you that is not personally identifiable. This type of information includes your age, gender, zip code, area code, interests, and preferences. We will not collect any such information about you unless you provide it to us voluntarily. We may share this information in the aggregate and in a non-personalized manner with advertisers, business partners, sponsors, and other third parties.
When you are contacted as part of the delivery of our services you will be reminded of your right to refuse to provide any information. While you can refuse, certain information may be necessary to facilitate our services and refusal to provide information could impact our ability to provide you services.
THM may also automatically collect non-personally identifiable information about your use of THM’s Web Site, such as the domain from which you access the Internet, the date and time you access THM’s Web Site, and the Internet address of the website from which you linked directly to THM’s Web Site. This information will not be linked to personally-identifiable information. We may use this information to analyze and enhance THM’s Web Site and for security purposes and we may aggregate this information and share the aggregated information with business partners, sponsors, and other third parties.
When you view THM’s Web Site, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and will help us in many ways. For example, Cookies allow us to tailor THM’s Web Site to better match your interests and preferences. With most Internet browsers, you can erase cookies from your computer’s hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. (Remember however, that blocking or deleting Cookies may limit your ability to access some o features and services of THM’s Web Site.)
We will not disclose to third parties personally identifiable or medical information regarding patients uploaded by our clients or providers except (i) to those of our providers that may contact or interact with such patients to provide scheduling or other services, (ii) to the client that introduced such patients to THM’s services, or (iii) when THM believes in good faith the law requires it.
THM may use the information about you to deliver our services, communicate with you about products or services; improve THM’s Web Site; verify your identity; process a payment or claim; administer surveys and questionnaires; operate, evaluate and improve our business (including developing new products and services; managing communications; performing market research; analyzing our products, services and websites; administering our websites; and performing accounting, auditing, billing, reconciliation and collection activities; comply with and enforce applicable legal requirements, industry standards and our policies and T&C’s, such as our T&C’s of Use.
The Web Site is not directed at individuals under thirteen years of age, and THM does not intend to collect any personally identifiable information from such individuals.
The importance of security of all personally identifiable and patient information associated with our users is of utmost concern to us. Unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, while we strive to protect your personally identifiable information, we can’t ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. However, once we receive your personally identifiable or patient information, we will take reasonable efforts to ensure its security on our systems.
Your account on the Web Site is password protected. We recommend that you do not divulge your password to anyone. THM will never ask you for your password in an unsolicited phone call or e-mail. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. Remember to sign out of your account on the Web Site and close your browser window when you have finished your work.
Office of the General Counsel
Transparent Health Marketplace, LLC
1161 McDermott Drive, Suite 300
West Chester, PA 19380