Management 2020-10-10T00:09:51+00:00

Management Team

Jim Mayhall – President

Jim has over 20 years of experience as a strategic sales leader, business development executive, and healthcare technology investor.

Previously he served as an investor and senior executive with HealthQX and Portico where he helped position the market strategy and business development execution of these companies focused in transforming value based care and payer network management technologies respectively. Both companies were acquired by McKesson where he assumed leadership roles and post acquisition transition management strategies.

Jim provides operational expertise to manage complex technology needs of leading healthcare organizations and lead a dedicated team to clearly outline goals and collaboration of operational team units.

Jim holds a B.A. in Political Science with an Economics minor from Villanova University.

Carolyn Hildenbrand – SVP, Operations

Ms. Hildenbrand is a strategic development leader with more than 30 years’ experience within the managed care, insurance and utility industries, with the majority of that time focused on workers’ compensation. Most recently, Ms. Hildenbrand served as the VP of Market Development for an industry-focused consultancy bringing new and unique products and services to the workers’ compensation industry.

Prior to that, she held leadership positions with specialty network and managed care organizations with expertise developing sales, marketing and communication strategies, stakeholder engagement programs, workflows, systems, and intellectual capital/culture. She holds a B.S. in Communication Management. Ms. Hildenbrand sits on the boards of several non-profits including Kids’ Chance of Pennsylvania, a scholarship program for children whose families have financial burdens stemming from work-related injuries sustained by their parents.

Michael Dean – SVP Technology and Product Development

Michael leads the technology and product development functions for THM. With over 20 years of technology and health tech experience, Michael joins THM from C3i Solutions, a healthcare related services firm where he spearheaded strategic platform development, digital transformation and systems service delivery. At C3i Solutions, Michael oversaw the development and operation of healthcare technology platforms, patient applications and technology services.  Michael and his team built a portfolio of industry leading solutions that have been recognized multiple times for innovation excellence in healthcare services while driving improved health outcomes and enhanced business results.

Regarded as a transformative business leader who synergizes business strategies with emerging technology solutions, Michael champions opportunities for organizational change management and process automation with vision and accountability. Michael earned his undergraduate degree in Economics from Pennsylvania State University and earned his MBA from Temple University.

Carl Smith – SVP, Finance

Carl manages THM’s corporate finance operations, strategy development, capital planning, and governance.  With over three decades of experience building and leading finance teams in emerging high-growth companies, Carl has established a reputation for being a valued strategic and tactical advisor who successfully aligns financial and business metrics to support company advancement.

Prior to joining THM, Carl held previous CFO roles, most recently with Halfpenny Technologies, Airclic, and MEDecision. During his tenure with his former companies, Carl was instrumental in developing skillful plans for market and product expansion and improving gross and operating margins.

Carl received a B.S. in Accounting from Pennsylvania State University and is a licensed CPA. He is a member of the American and Pennsylvania Institute of CPA’s and is active in his alumni association.

Angela O’Connell – Executive Vice President, Chief Strategy and Innovation Officer

Angie leads strategic business development planning and drives focused innovation efforts within the organization. She is a proven executive, dedicated to improving the client experience, building new capabilities and products, and utilizing technology to create superior outcomes. Prior to coming on board with THM, Angie spent 34 years in workers’ compensation, 17 of those with Anthem, managing a multitude of areas within Anthem Workers’ Compensation. Her experience includes design and development of innovative software platforms, national network development and network performance, oversight of all strategic executive client relationships, customer relations, call center operations, provider data verification and audits, regulatory and compliance matters, reporting integrity and advancements, and custom client and product design and implementations.

Key Employees

Tina Williams – VP, Director of Account Management, Implementation

Tina spent 14+ years at OptumRx, formerly Healthcare Solutions, an organization focused on PBM, ancillary benefit management, and settlement solutions in the workers’ compensation and auto liability markets. In addition to her industry knowledge, she brings product development, account management, leadership and change management experience, as well as a wealth of contacts to the organization.

Tina has a degree in Sociology from Auburn University and an MBA from Keller Graduate School and Green Belt Six Sigma certified.

Eric Newman – VP, Human Resources

Eric brings over 25 years of human resource’s experience to THM. Having built his career creating and developing a human resources function across industries, Eric is uniquely qualified to help THM meet its mission. As the first human resources professional in an IT management consulting firm, two financial services firms, and for the Philadelphia Eagles, Eric has structured and aligned the HR function to meet the strategic needs of each organization he has been a part of.

Eric earned his bachelor’s degree at the Wharton School at the University of Pennsylvania; he went on the complete his master’s degree in Higher Education there as well. Eric additionally lectured for six years for the Wharton MBA program, teaching a course on Managing Human Resources in entrepreneurial organizations.

Board of Directors

Munawar Ali – Chairman of the Board

President of AmWins Specialty Casualty Solutions

As a member of our Board of Directors, Munawar Ali is the President of AmWins Specialty Casualty Solutions, LLC. Mr. Ali has deep domain expertise in workers’ compensation and the structuring of sophisticated insurance products for carriers, self-insureds, and the public sector. Prior to AmWins, Mr. Ali, was President of MNA Insurance Services from 2010-2011, from 2007-10, President of Accretive Insurance Company, and from 2003-2007, Executive Vice President of Brown and Brown.

Jon PalmerLead Independent Director

As lead independent director, Jonathan Palmer serves as the lead director of our board of directors and is an accomplished financial services industry veteran executive with deep leadership experience in both public and private companies in technology-based customer sales and service, consumer and commercial banking, health care benefits administration, and electronic payment processing. Beginning his career in the financial services industry with Fidelity Bank in Philadelphia (now Wells Fargo Bank), Mr. Palmer rose over 20 years with Fidelity to the rank of vice chairman, with leadership responsibility for much of the bank’s business operations. Prior to that appointment, Palmer also served as CEO of Fidelity Bank Delaware, one of the first special purpose credit card banks established in Delaware. Mr. Palmer has subsequently been in senior leadership positions at early stage companies, Wellspring Resources (an employee benefits administration outsourcing firm), Vital Processing Services (a merchant credit card transaction processor) and Lucid Security (a provider of computer network intrusion prevention technology). From late 2005 until September 2010, Mr. Palmer was president and CEO of FSV Payment Systems, a Houston-based company that became a recognized leader in prepaid debit program development, program management, and processing. During his five year tenure at FSV, the company grew top-line revenue ten-fold to more than $40 million, achieved profitability, and further achieved a position of prominence in its industry. Mr. Palmer obtained a Bachelor of Arts in applied mathematics from LaSalle University and a master of business administration from the Wharton School of Business at the University of Pennsylvania.

Jason BeansDirector

CEO and Founder of Rising Medical Solutions

As CEO and founder of Rising Medical Solutions, Jason Beans has built a proven framework to increase the cost effectiveness and quality of medical care. Prior to Rising, he was the national director of property and casualty operations at Concentra and previously held several management positions with its predecessor, CRA Managed Care. He was previously a founding principal of medical management consultancy BND Operations Company. He serves on several boards of directors in the insurance and managed care industries and is an inductee into the Chicago Area Entrepreneurship Hall of Fame. Mr. Beans graduated from the MIT/EO Entrepreneurial Master’s Program and holds a degree in finance from Boston College.

Bob MortensenDirector

President, Anthem Workers’ Compensation

Mr. Mortensen is a seasoned healthcare executive, who has been engaged in envisioning the future of workers’ compensation.

David KleinDirector

Former CEO of Lifetime Healthcare Companies

Mr. Klein brings to the Transparent Health Marketplace deep experience in health insurance and medical care delivery.  He is currently a director of venture capital and private equity funded health care companies.  He is chair of the New York State health information exchange.  He also serves as a member of the University of Rochester faculty and as a special advisor to their Medical Center CEO.  Most of his career has been with BlueCross BlueShield.  His assignments included serving as the CEO of Excellus BlueCross BlueShield providing coverage to nearly two million members as well as leading Excellus’s home care, medical group, long term care insurance and benefits consulting businesses.  He has been an industry leader serving as a director of America’s Health Insurance Plans and the national BlueCross BlueShield Association.

Gerald OstrovDirector

Former Chairman and CEO, Bausch & Lomb

Mr. Ostrov was Chairman and CEO of Bausch & Lomb.  Previously, he served as Company Group Chair of Johnson & Johnson Global Vision Care and Consumer North America. Previous to those appointments, Mr. Ostrov held top executive roles at Ciba-Geigy Consumer Pharmaceuticals Company (now Novartis). Mr. Ostrov holds a B.S. from Cornell and an MBA from Harvard.

Ian McBaneDirector

Portfolio Manager of Talkot Capital

As a portfolio manager at Talkot Capital, Ian McBane has covered financial institutions, insurance, and related technology companies since 2008. Talkot is a Sausalito-based family office with a 20-year track record investing in both public and private equity. Prior to joining Talkot, Mr. McBane was a Research Analyst in the quantitative practice at ECONorthwest, an economics and finance consulting firm in Portland, OR. Mr. McBane has a B.S. in Economics and Finance from the University of Oregon, and an M.S. in Economics from Portland State University.

Eric HansonFounder and Chairman Emeritus

As founder and chairman emeritus, Eric Hanson is the visionary behind THM’s revolutionary open platform for market-driven healthcare services in the workers’ compensation space. Previously CEO and chairman of U.S. Strategies, Mr. Hanson has over 28 years of experience guiding companies through the complexities of the U.S. Congress and a variety of government agencies. Under his leadership, Mr. Hanson was instrumental in the founding of the sub-acute care industry working closely with Integrated Health Services. As an investor and venture capitalist, he served on the advisory board of Acacia Venture Partners and was an early investor in Amerigroup, sold to Anthem, and Select Medical Corporation. Eric also commercialized the 340B pharmacy program by partnering with the National Association of Community Health Centers.

Kim Tzoumakas – Director

Former Director and CEO, 21st Century Oncology

Kim is a seasoned healthcare executive and board member, with both public and private company expertise and over 20 years of leadership experience. Most recently serving as a board member and CEO with 21st Century Oncology, she worked closely with the equity owners and bond holders to transform the company, leading to a successful sale. Prior to, she spent 18 years with Hall Render as a Managing Partner of the Michigan Office and as a board member, counseling national healthcare companies faced with financial and regulatory challenges. She has extensive experience advising boards on strategic partnering, growth and sale opportunities, and has served as a counselor and advisor to several non-profit and for-profit boards throughout her career.